A must-attend event for CX professionals

This conference is an essential date in the calendar for anyone looking to master the art of effective customer service and exchange experiences with industry experts.

Main theme: The Difficult Customer
This year's edition focuses on one of the key challenges in CX – handling demanding customers. How can we effectively navigate tough situations? What strategies, tools, and technologies can help build positive relationships? Experienced professionals and industry experts will answer these and many more questions, sharing their insights through panel discussions and hands-on workshops.

Two conference tracks – tailor the program to your needs

- Free Entry Track – Three expert panel discussions covering strategies, communication, and technology in handling difficult customers, networking opportunities, and a chance to visit our partners' booths.

- Mission CX (Paid Track) – An additional panel on KPIs and efficiency, exclusive research presentation “The Difficult Customer in CC”, and practical workshops designed for immediate implementation of new solutions.

Meet our partners

The Let’s talk about CX event would not be possible without the support of our partners, who actively contribute to industry development and deliver innovative solutions. Among them: CCTRAINING, CORE Law legal firm, yarrl, Zoom & Exclusive Networks. You will have the opportunity to visit their booths, explore their solutions, and engage in discussions during the event.

Who should attend

This conference is designed for:

- CC team leaders, managers, and supervisors

- Quality monitoring, training, CX, and complaint management professionals

- Operational directors in customer service, CX, or HR

- Customer service strategy decision-makers

- CC and CX industry experts

- Specialists in complaints, quality management, and training

If you are looking for inspiration, data, and analysis on trends and best practices in managing difficult customer interactions, this event is for you.

Full agenda: https://lets-talk-about-cx.smb.pl/program
Register here: https://lets-talk-about-cx.smb.pl/rejestracja